Privacy Policy

Last Updated: May 24, 2024

Welcome to KSAA Stemcare (https://ksaastemcare.com/). Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and handle your Personal Data and Medical Information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

To provide you with high-quality medical and regenerative treatments (such as Stem Cell and NK Cell therapy), we may collect the following information:

Personal Identification: Full name, NRIC or passport number, date of birth, and gender.
Contact Information: Email address, phone number, and residential address.
Medical & Health Data: Medical history, current health conditions, diagnostic test results, and any health-related information provided during consultations.
Technical Data: IP address, browser type, device information, and website usage patterns collected via cookies.

2. How We Use Your Information

We process your data for the following purposes:

Medical Services: To facilitate medical consultations, process treatment plans, and monitor your health progress.
Administrative Purposes: To manage appointments, process payments, and maintain patient records.
Communication: To send you updates regarding your treatment, respond to inquiries, or provide health-related newsletters (with your consent).
Legal Compliance: To comply with medical regulations, healthcare laws, and reporting requirements in Malaysia.

3. Data Protection and Security

We implement rigorous administrative and technical security measures to protect your sensitive health data. Access to your personal and medical information is strictly limited to authorized medical professionals and staff who require the data to perform their duties.

Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use secure channels when sharing sensitive documents.

4. Disclosure to Third Parties

We do not sell, trade, or rent your personal information to third parties. We may only share your data with:

Affiliated medical professionals or laboratories involved in your specific treatment.
Regulatory bodies or government agencies as required by law.
Trusted service providers who assist in operating our website or business, provided they agree to keep this information confidential.

5. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies help us understand user preferences and improve site functionality. You can choose to disable cookies through your browser settings, though this may affect certain features of the website.

6. Your Rights (PDPA Compliance)

Under the PDPA 2010, you have the right to:

Access: Request a copy of your personal data held by us.
Correction: Request that we update or correct any inaccurate information.
Withdraw Consent: Withdraw your consent for us to process your data for marketing purposes.
Inquiry: Contact us regarding how your data is being handled.

7. Changes to This Policy

KSAA Stemcare reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at:

KSAA Stemcare Suite 8.01, 8th Floor, Menara IGB, Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur, Malaysia. Phone: +60 12-320 7278 Email: info@ksaastemcare.com